Electra Internet Banking Help

To use the service, you must log in to the system.
To log in, please enter the required login data on the login screen.
If you are a user with a group code and username, fill in the fields Group, Username and Login password on the login page.
If you are a user with only a user ID, fill in the fields User ID and Login password on the login page.
If incorrect data are entered, you will receive the error message "Incorrect data. After three consecutive unsuccessful attempts, the system will disable access for security reasons." To re-attempt logging in, click the Retry button and re-enter your details on the login screen.
Attention: If your password has been entered incorrectly for three times, you will be blocked from accessing the service. In that case, please contact our customer service.
You can change your login password at any time by clicking the Settings / Change login password menu item.

1.1.2. Log out

If you no longer wish to use the service, please log out of the system each time.
You can log out by clicking the Logout menu item. This prevents unauthorised persons from accessing your data after you have stopped using the service.
Attention: Simply closing the browser window will not log you out.
If you have not used the service for 15 minutes, the system will automatically log you out for security reasons; however, you will receive a warning message after 12 minutes of inactivity. If you have been logged out automatically yet you wish to continue using the service, please log in again.

1.2 Customer management

The system allows a user to manage the data of multiple customers. The name of the currently selected customer appears at the top of the screen.
If you are authorized to manage multiple customers, after logging in, select the customer whose data you wish to access on the Select Customer screen.
After selecting the customer, click the OK button to proceed to the Overview page, where you will see the data of the newly selected customer.
If you click Cancel on that screen, you will be returned to the Overview page and the customer selection will remain unchanged.
You may switch between customers at any time, provided you are authorized to manage multiple customers. By clicking the Select Customer label at the top of the screens, you will proceed to the Select Customer page. You can also switch between customers by clicking the Settings / Select Customer menu item.

1.3. Select service language

The service is available in Hungarian, English and German.
To select the service language, click the MAGYAR, ENGLISH or DEUTSCH label in the upper right corner of the screens.
You can also select the language via the Settings / Select Language menu. On the page displayed, click the label or flag of the language you wish to use to switch to that language.
You can also select the language on the login screen before entering your login data by clicking MAGYAR, ENGLISH or DEUTSCH in the upper right corner.

1.4. Accelerator

If you wish to perform an operation using Electra Internet Banking but are not sure which menu option to use, use the Accelerator function.
You can access the Accelerator function at the bottom of the menu. On the pages displayed, select from the options according to what you want to do. The Accelerator will guide you to the required function.

1.5. Print

The also system allows certain displayed data to be printed. Printed data will appear in a printer-friendly, easy-to-read format. The print format does not include the menu or header, so only the essential information will appear on your printout.
If a page is available in a printable version, the Print label will appear on that page. Generally, a printable page can be printed in multiple formats. By clicking the icon, the list of available formats will appear; clicking an option will open the printer-friendly version in a new window.
No action is required on this page; it will print automatically once loaded. You only need to select a printer in the browser’s print dialog. After printing, the window will close automatically. If you press Cancel in the print dialog, the printing process will be stopped and no data will be printed.
By default, browsers will also print various types of information in the header and footer of the page, including the date, page number, page title, etc. You can turn these off via the File → Page Setup menu in your browser.
Due to browser default settings, certain data may not fit on the page, and information on the right side may not appear. In that case, select the menu referred to above. Here, reduce the right and left margins (Margins, Left, Right) so that the content fits on the page.

1.6. Data export

The system also enables the export of certain displayed data. During export, a fixed-format file is generated on your computer.
Important! When using the export function, your financial data may be saved to files that may be accessible to others depending on your computer’s settings. To protect your data, please ensure that no unauthorized persons can access these files. Preferably avoid using the export function on an unknown computer (e.g. in an internet café).
If the information you are viewing can be exported, the Export label will appear on the page. Click the label. After clicking it, a list of available formats will appear. To generate the export file in the desired format, right-click the name of the chosen format and select Save Target As . Then select the folder you want to save the file to and enter the desired filename.
By left-clicking the format, your browser will attempt to open the file immediately based on the file extension and your computer’s settings. If the browser is unable to find a program associated with the required extension, it will offer you the option to save the file. However, it may also attempt to open the file with a program that cannot interpret it. Therefore, it is recommended that you use the right-click method.
To close the small window containing the list of export formats, click the X icon in the upper-right corner.

1.7. Help:

By clicking the Help menu, you can open the Electra Internet Banking User Manual, i.e. the document you are currently reading. This document provides guidance on using the service. The document is also accessible from the login page by clicking the Help label at the bottom of the page.
Moreover, on certain pages, a blue question-mark icon appears next to certain fields. Moving your mouse over this icon will display information related to that specific field.

2. Menu

2.1. Menu structure

Most of the functions available in the Electra Internet Banking service can be accessed through the menu.
The menu is located on the left side of the screens. If the customer selected is not authorized to use a menu item described in this document, that menu item will either not appear or will remain inactive.
If you click an active menu item, you will be taken to the corresponding function. You may select a new function from the menu at any time, which will interrupt the execution of the current function. In certain cases (e.g. when editing a package), the menu becomes inactive; in such cases, you can exit the function only by using the buttons displayed on the screen.
If you do not know which menu item to use for a particular operation, please use the Accelerator feature.

2.2. Overview

After logging in (and selecting a customer, where appropriate), the Overview page appears. It provides you with a quick summary of the account balances, fixed deposits, pending transactions, and messages received.
You can return to the Overview page at any time by clicking the logo in the upper-left corner of the screen or by clicking the Overview menu item.

2.3. Request information

2.3.1. Account balance

In this menu item, you can query your current account balance.
This screen shows the balance inquiry time, balances by currency, and the balances of the customer’s accounts.
Deposit accounts do not appear on this screen.
By clicking the downward arrow next to each account, you can access additional information related to that account.

2.3.2. Fixed deposits

In this menu item, you can request the details of the customer’s deposit accounts. Clicking the Fixed deposits menu item displays the main details of the customer’s deposit accounts.
By clicking the downward arrow next to a deposit, you can break the fixed deposit using the Deposit Termination button by recording and submitting a termination order on the page displayed.
By clicking the downward arrow next to a deposit, you can enter a Change Maturity Instructions order using the Edit Maturity Instructions button displayed.
By clicking the downward arrow next to a deposit, you can enter an Add Capital order using the Add Capital button displayed.
By clicking the downward arrow next to a deposit, you can enter a Release Partial Amount order using the Release Partial Amount button displayed.
You can also print the details of fixed deposits.
Using the Place New Deposit button displayed, you can record and submit a deposit placement instruction to the bank.

2.3.3. Account history

In this menu item you can request the account history of the selected account for a given period.
By clicking the Account History menu item, the page displayed allows you to specify which account and which time period you wish to retrieve. You can request the account history for a single account at a time. If you enter an invalid start or end date, or an invalid time period, you will receive an error message indicating the type of error. You may also enter the dates by clicking the calendar icon next to the date input field and selecting the desired date.
Clicking the OK button will display the details of the selected account and the transactions for the specified time period. By clicking the right-pointing arrow next to each transaction, you can access additional information about the selected transaction.
You can also print the account history.
By clicking the Back button on the page displayed, you can enter a new account number or time period to query a new account history.

2.3.4. Account statement

In this menu item, you can view account statements.
By clicking the Account Statement menu item, the displayed page allows you to specify the time period for which you wish to retrieve statements. You may also enter the date values by clicking the calendar icon next to the date input field and selecting the desired date.
Clicking the OK button takes you to a page where you may choose which statement you want to view for the selected period. If only one statement has been produced for that period, this selection page will not appear.
By clicking the Download Latest Account Statement button, you can view the most recent statement.
On the displayed page, clicking the Back button returns you to the period-selection page.
On the displayed page, you can select which account’s statement you wish to view.
By clicking the right-pointing arrow next to each account, you will obtain the requested statement. By clicking the right-pointing arrow next to each transaction, it provides further details of the transaction concerned.
You also have the option to print or export the account statement.

2.3.5. Notifications

By clicking the Notifications menu item, on the page displayed, you can specify the time period for which you want to view notifications.
If you have no notifications, you will receive an information message. Otherwise, the list of notifications will appear.
By clicking the right-pointing arrow next to a notification, you can view its details.
You can also print and export notifications.

2.3.6. Daily transactions completed

In this menu item, you can retrieve the list of daily transactions completed.
After clicking the Daily Transactions Completed menu item, you can select the account whose posted transactions you wish to view.
By clicking the right-pointing arrow next to the selected account, the transactions posted to that account on the current day will be displayed.
Clicking the Back button returns you to the account selection page.
By clicking the right-pointing arrow next to a transaction, you can view the details of that transaction.
You can also print the list of daily transactions completed.

2.3.7. Exchange rates

In this menu item, you can view exchange-rate lists.
By clicking the Exchange Rates menu item, the displayed page allows you to specify the date for which you want to view the exchange rates.
You may also enter the date by clicking the calendar icon next to the date input field and selecting the desired date.
Clicking the OK button displays the available exchange-rate types for the specified date.
Clicking the Back button returns you to the date-selection page.
By clicking the right-pointing arrow next to an exchange-rate type, you can view the corresponding exchange-rate list.
You can also print the exchange-rate information.

2.3.8. Verification table

In this menu item, you can view the data used by the system to verify GIRO account numbers.
You can initiate a transfer only to a GIRO account whose first eight digits appear in the validation table.
You can also export the validation table.

2.3.9. View the log

The system enables users to request a list of all instructions and commands initiated in Electra Internet Banking.
The list enables the tracking of events related to the use of the service, e.g. the time a particular user logged into the system or initiated a transfer.

2.3.10. Banking information

By clicking the Banking Information menu item, you can access additional information on the webpage displayed.

2.3.11. FAQ

In this menu item, you can download a document that provides answers to frequently asked questions.

2.3.12. Standing orders

In this menu item, you can retrieve and manage the standing orders you have submitted. The displayed list shows your standing orders. By clicking a row, the operations available for that standing order will appear. By selecting the appropriate button, you can view, modify, or delete a standing order.
A button at the bottom of the list allows you to enter a new standing order.
New standing orders, as well as modifications or deletions of existing ones, must also be submitted to the bank (once the order has been signed).

2.3.13. Authorisation for direct debit

Here you can retrieve the direct debit (utility payment) authorisations you have submitted. The displayed list shows your authorisations. By clicking a row, the operations available for that authorisation will appear. By selecting the appropriate button, you can view, modify, or delete the authorisation.
A button at the bottom of the list allows you to enter a new authorisation.
New authorisations, as well as the modification or deletion of existing ones, must also be submitted to the bank (after the authorisation has been signed).

2.4. New order

In this menu item, you can record, sign, and submit instructions to the bank. Select the desired instruction type from the submenu.
Please also read the Manage orders chapter.

2.5. Orders management

In this menu item, you can view, sign and submit the customer’s order packages that have been recorded but have not yet been submitted to the bank.
Please also read the Manage orders chapter.

2.5.1. List of orders

In this menu item, you can view a list of the customer’s order packages that have been recorded but have not yet been submitted to the bank.
Clicking the List of Orders menu displays the recorded orders. Alongside the main data, the list also shows whether the package has been signed and imported.
Clicking the downward-pointing arrow next to a package opens further information about that package.
When clicking the button, several buttons will appear:
By clicking the View button, you can view the full contents of the package.
By clicking Edit , you can modify the contents of the package.
Clicking Delete will delete the package after a confirmation question.
If the package has been signed, clicking Delete Signatures will remove the signatures from the package.
Clicking Change Date allows you to modify the planned submission date of the package.
Clicking Move to Shared Area will move the package to the so-called shared area.
Packages already in the shared area appear at the bottom of the list. Clicking the downward-pointing arrow next to such a package will display the Retrieve button, which removes the package from the shared area.
At the bottom of the list, the Sign Packages button takes you to a page where you can sign packages.
To sign packages, click the packages you want to sign, enter your password (or SMS code), then click OK .
Clicking Cancel returns you to the list of orders.
The Send Packages button (also at the bottom of the list) takes you to a page where you can submit signed packages to the bank.
To submit packages, select the signed packages and click OK .
Clicking Cancel returns you to the list of orders.
On both the signing and submission pages, you can also view the full contents of any package by clicking the right-pointing arrow next to the package.

2.5.2. Import a package

You can also import instruction packages stored as files on your computer.
Clicking Import Package will open the import screen. Select the file you want to import. Based on the file extension, the system will attempt to identify the file type. If an unknown file type is found, a warning appears. However, you can manually select the file type using the list on the page.
Clicking OK will start the import. If the import is successful, the page displays the names of the packages created during the process. Importing always creates new packages; no item is added to an existing package. Imported packages must also be signed and sent to the bank, similarly to packages that were entered manually.
Attention! Imported files are not deleted after a successful import, i.e. a file may be imported multiple times. Therefore, please proceed carefully to avoid accidental multiple entries and submissions.

2.6. Manage templates

Electra Internet Banking enables you to create templates.
These templates help you prepare your orders more quickly. A template is essentially an order that has been partially completed. When entering an order, you can load a previously created template and only need to fill in any fields left blank.
Clicking the List of Templates menu item shows all templates already created.
By clicking the downward-pointing arrow next to a template and clicking View Template will display the required template. By clicking Edit Template you can edit the template. By clicking Delete Template you can delete the template after confirmation.
Under the List of Templates menu item, the other items in the menu allow you to create new templates of specific types.
Some types of templates can also be imported.

2.7. Orders sent

In this menu, you can view the orders you have submitted to the bank and their current statuses.

2.7.1. Pending items

If, for example, there are insufficient funds on the debit account to fulfil a submitted transfer, the bank will hold the order for a certain period (depending on the contract concerned) as a pending transfer due to insufficient funds. For transfers where the value date field has been completed in the order and the debit date has not yet arrived, the order is held as a pending transfer due to value date.
Clicking the right-pointing arrow next to an account shows the list of pending items linked to that account.
Clicking the right-pointing arrow next to an item will display its details.
Clicking Back will return you to the previous screen.
Pending items can also be printed.

2.7.2. Status of orders

In this menu, you can view the orders you have submitted to the bank and their current statuses.
Clicking Orders Sent allows you to select the time period and the type of instructions you wish to view. You may also enter the dates by clicking the calendar icon next to the date input field and selecting the desired date.
Click OK to display the orders submitted during the specified period.
Clicking the downward-pointing arrow next to an order reveals the View button, which opens the details of that order. If you select an order package whose bank status is available, the Query Bank Status button will also appear. Clicking the Query Bank Status will retrieve the current bank status.

2.7.3. Find a transaction

In this menu item, you can search among submitted transactions.
On the screen that appears, enter your search criteria, then click OK .
In the list displayed, click the right-pointing arrow at the end of a row to view the details of that transaction.
Click Back to enter new search criteria.

2.8. Settings

2.8.1. Change Login Password

Each user has their own login password. Passwords must be handled with strict confidentiality. Login passwords are stored only on the server computer, encoded in a way to ensure that no one (not even bank employees) can read them.
After logging in to Electra Internet Banking, each user has the option to change their own login password.
Clicking the Change Login Password menu item will open the page where you can change your login password.
The login password may contain up to 32 characters. The required minimum length may differ by system and account-holding bank. The password change screen displays information about minimum length requirements. It will also show permitted characters and required minimum number of special characters, if applicable. While typing, you will only see * characters so others cannot read your new password by looking at the screen. You must enter the new password twice to avoid accidental typing errors.
Click Cancel to return to the Overview page without making any changes.
Click OK to verify and apply the password change. A confirmation message will indicate that the change has been successful.

2.8.2. Change signature password

This menu item appears only for customers who use signature-password authentication.
Depending on your settings, you may need a signature password to sign orders. If you already created a signature password in the Customer application, you can use the same password in Internet Banking. If you do not yet have a signature password, you must create one using the Change Signature Password menu (in this case you only need to enter the new password). If you use signature-password authentication, you must enter your signature password in order to sign an order. You may change the signature password at any time.
If you have previously set a signature password, you must enter your current signature password on the page displayed. Enter your new password. Re-enter the new password to avoid accidental typing errors.
While typing, you will only see * characters on the screen. The signature password may contain up to 32 characters. The required minimum length may differ by system and account-holding bank. The password change screen displays information about minimum length requirements. It will also show permitted characters and required minimum number of special characters, if applicable.
Click OK to verify and apply the change. A confirmation will appear once the password has been successfully updated.

2.8.3. Select language

You can also select the language using this menu. On the page displayed, click the label or flag of the language you wish to use to switch to that language.

2.8.4. Select Customer

This menu also allows you to select the customer you want to manage.

2.8.5. Other settings

In this menu item, you can specify how many items should appear on each page in the lists, and whether or not pop-up windows and tables should appear with animations.

2.9. Mailbox

In this menu item, you can view messages sent by the bank.
The bank can send messages to customers or users.
A message sent to a customer will be received by the user who logs in first after the message is sent.
Clicking the Mailbox menu displays the list of received messages. If you have no messages, you will be informed. To view a message, click its row in the list, then click View . On the page that appears, you can read the message and view any attachments. If a message contains an attachment, click the attachment name to open the message. Click Back to return to the list of received messages.
You can also print messages.
To delete a message, select the rows of messages to be deleted in the list, then click Delete . Once confirmed, messages are permanently deleted and cannot be restored.
If a new message has arrived, the system will notify you on the Overview page.
Users can also send messages to the bank. To that, however, another function must be used. To send a message, create a Free-Format Letter order and submit it to the bank.

3. Orders management

You can use the Electra Internet Banking service to submit orders to the bank.
To do this, you must record and authenticate the order before submitting it to the bank.
To send an order to the bank, you can choose between two methods: By Creating a Package or Instant Submission.
If you use Instant Submission, you record and sign an order, and the order is automatically forwarded to the bank. In this case, the order is not stored, and it cannot subsequently be modified.
When creating a package, you will create so-called order packages. Depending on the type of order, these packages may contain one or more orders.
Orders with identical header data will form a package. Header data include the planned submission date, the classification, the debit account number and the order type.
These packages do not need to be signed and submitted to the bank immediately.
You can sign them later, and can even sign multiple packages at the same time.
Choose this method if you want to submit several orders of the same type at the same time, or if another user will sign the orders, or if you wish to submit the order to the bank at a later time.

3.1. Instant submission of orders

To record an order, you must select the function corresponding to the type of order you wish to record. You can do this using the menu. In the New Order menu, select the type of order you wish to submit to the bank. After selecting the function, complete the form displayed for the given order type. If templates are allowed for the given order type, you can use the Templates button on the page to complete the form based on a template. After pressing the button, select the desired template from the list displayed, and press OK . You may also enter the dates by clicking the calendar icon next to the date input field and selecting the desired date. If you want to create a template from the completed form, press Create Template , name the template, then save it by pressing OK .
After completing the form, press Instant Submission .
If the completed form contains invalid or erroneous data, an error list will appear above the form, allowing you to correct the entries.
If the data are valid and correct, enter your signature password in the signature field.
If you sign orders using an SMS code, you will receive the code on your mobile phone at this stage. Please enter the code.
Clicking OK will forward the order to the bank.

3.2. Record orders with package generation

To record an order, you must select the function corresponding to the type of order you wish to record. You can do this using the menu.In the New Order menu, select the type of order you wish to submit to the bank. After selecting the function, complete the form displayed for the given order type. If templates are allowed for the given order type, you can use the Select Template button on the page to complete the form based on a template. After pressing the button, select the desired template from the list displayed, and press OK . You may also enter the dates by clicking the calendar icon next to the date input field and selecting the desired date. If you want to create a template from the completed form, press Create Template , name the template, then save it by pressing OK .
After completing the form, press Add to Package .
If the completed form contains invalid or erroneous data, an error list will appear above the form in both submission modes, allowing you to correct the entries.
If the data are valid and correct, the system will inform you which package the order has been added to, after which you are returned to the order list.
Attention! A recorded package is not automatically forwarded to the bank. You must sign the package using the corresponding function, and submit it to the bank using the corresponding function.

3.3. Sign packages

To sign recorded orders, click the List of Orders menu item.
At the bottom of the list, the Sign Packages button takes you to a page where you can sign packages.
To sign packages, click the packages you want to sign, enter your password, then click OK .
If you use an SMS code to sign an order, you will receive the required code on your mobile phone at this stage. Please enter the code in the designated field.
Clicking Cancel returns you to the list of orders.
On the signature page, you can also view the full contents of any package by clicking the right-pointing arrow next to the package.

3.4. Submit packages

To submit recorded and signed orders, click the List of Orders menu item.
The Send Packages button at the bottom of the list will take you to a page where you can submit signed packages to the bank.
To submit packages, select the signed packages and click OK .
Clicking Cancel returns you to the list of orders.
On submission page, you can also view the full contents of any package by clicking the right-pointing arrow next to the package.

3.5. View recorded order

To view recorded orders, click the List of Orders menu item.
Click the downward arrow displayed next to the package you wish to view, then click View .
This will display the contents of the package. If the package contains multiple orders, click the right-pointing arrow next to the specific order you wish to view.

3.6. Change a recorded order

To modify recorded orders, click the List of Orders menu item.
Click the downward arrow displayed next to the package you wish to update, then click Edit .
This will display the contents of the package. If the package contains multiple orders, click the right-pointing arrow next to the order you wish to edit.
Editing the order may result in the order being transferred to another package, of which you will be notified.
A signed order cannot be edited.

3.7. Delete a package

Deleting an order package will delete all orders contained in that package.
To delete a package, click the List of Orders menu item.
Click the downward arrow displayed next to the package you wish to delete, then click Delete .
If you answer Yes to the confirmation question, the package and all of its contents will be deleted.

3.8. Change date of a package

It is possible to modify the planned submission date of an already prepared order package.
To change the planned submission date, click the List of Orders menu item.
Click the downward arrow displayed next to the package whose date you wish to change, then click Change Date .
The details of the selected package and its planned submission date will be displayed, and the date may be edited. If the date entered is invalid or erroneous, an error message will appear indicating the type of error.
If the date is valid, the package identifier and the planned submission date in all orders contained in the package will be updated accordingly.

3.9. Transfer orders to / adopt orders from a customer application

Customers also using an installed software have the possibility to manage their orders in both systems. To that end, there is a shared area where packages can be moved from both applications, and from which packages can be retrieved to either application.
To place a package into the shared area, click the List of Orders menu item.
Click the downward arrow next to the package, then click Move to Shared Area .
This will move the package into the shared area.
When a package is moved to the shared area, all signatures on the orders remain valid, and the package may be submitted to the bank from either application.
In the list of orders, packages at the shared area appear at the end of the list.
No operations may be carried out directly to packages in the shared area. If you wish to edit, submit, or otherwise process such a package, you must first move it under the scope of Electra Internet Banking.
To return a package from the shared area to the Electra Internet Banking system, click the downward arrow next to the package and then click Retrieve .
This will move the package under the scope of the software, allowing you to perform any operation.